Loadbalancer error (and test page has too many redirects)

Hello,

First of all: thank you for all the work you put in with this plugin. I use it on several websites and it works great!

Recently, one of the websites has started showing the notice that the 301 redirect via .htaccess had failed the test.

Here’s my debug info:

General
Plugin version: 3.3.5
SSL certificate is valid
SSL is enabled

Options
* Mixed content fixer
* WordPress redirect
* htaccess redirect

Server information
Server: apache
SSL Type: LOADBALANCER

Detecting configuration

SSL Configuration
testing htaccess rules...
test page url, enter in browser to check manually: /wp-content/plugins/really-simple-ssl/testssl/loadbalancer/ssl-test-page.html
htaccess rules test failed with error: Too many redirects
checking if .htaccess can or should be edited...
.htaccess does not contain default Really Simple SSL redirect
retrieving redirect rules
converting siteurl and homeurl to https
Mixed content fixer successfully detected

Constants
No constants defined

If I go to ssl-test-page.html, it doesn’t open – I get a ERR_TOO_MANY_REDIRECTS error.

My SSL test page shows:

#SSL TEST PAGE#
This page is used purely to test for SSL availability.

#SERVER-HTTPS-ON# (on)
#SERVERPORT443#
#LOADBALANCER#

#SUCCESSFULLY DETECTED SSL#

I have tried to manually edit .htaccess using the guidance you provide at this page, but with no luck. In particular, if I enter the rules listed for #LOADBALANCER#, I lose access to the website and I have to delete the rules to get it working again.

Could anyone help diagnose this? Would it be a server configuration issue to bring up with the hosting provider?

I’d really like to use the .htaccess redirect rather than the WP one, so any help would be much appreciated. Thank you in advance Image may be NSFW.
Clik here to view.